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September 21, 2010 by admin Leave a Comment

The real ROI on blogs, tweets, and e-newsletters

We all have that friend who forwards jokes, jpg’s and other “amusing” e-mails. Some you read, most you probably don’t. Some you may even find annoying. Yet the next time you see him or her, even if it literally has been five years since you saw each other in the flesh, you will feel like you are fairly up-to-speed with that person. Why? Because those e-mails have kept them current in your mind.

In business it can work the same way. By blogging, tweeting, posting, sending either e-newsletters or hard copy newsletters, you’re reminding your network and current customer base that, yes, you are indeed still around. By staying front of brain, your product or service remains relevant because you have successfully remained current in their mind. The key is consistency.

A lot of business owners want to put out a regular blog or e-newsletter and participate in social media. A heavy workload and so many hours in the day often get in the way. Then it becomes easy to say “we haven’t gotten any business from those efforts”.

Truth be told, those efforts are a form of networking. And by staying consistent with those efforts, you make it easier to get down to business when you next meet in person or speak on the phone with your network and customer base.

If you’re interested in starting your own e-newsletter, we can help. HiRoad Communications is a certified Constant Contact reseller. To take advantage of their 60-day free trial period, click here. And if you need content, drop us a line. And don’t forget to ask about our new Social Media Package, which includes one 500-word blog with 10 related social media posts/tweets/updates.

Filed Under: Blog

August 20, 2010 by admin

Repurposing with a purpose

If you’ve read our newsletter Changing Lanes with any regularity-or irregularity-you know how we advocate repurposing and getting optimal value out of your written pieces (e.g. using your press releases as the basis for newsletter articles, Web content). To successfully repurpose, it’s CRITICAL to take into consideration that while the material remains relatively the same, the audience IS different.

For example, you want to repurpose a newsletter article as a press release. How you would write for a warmer, friendlier audience in a newsletter article is greatly different than how you write for the media. Somebody you know will hang in there a bit longer than somebody you don’t, particularly an overworked, underpaid editor or reporter. So, that headline and first paragraph better grab them AND deliver.

Second, you need to adjust the tone. A press release is a bit more formal. So, you wouldn’t necessarily be referring to somebody by first name within the body of the story or in repeated quotes (e.g. “…said D’Eramo” rather than “…said Joe.”)

The same would hold true of taking a press release and converting it to Web content. Web copy is a one-on-one conversation with the reader. So you do want to refer to them as you and be a bit more conversational with your language. And while a press release tries to present a great story angle, if you’re repurposing it into copy on your Web site, there needs to be a call to action of some sort. As a press release, the story is supposed to speak for itself without self-promoting.

Speaking of self-promoting, one of the many arguments for hiring a freelance copywriter is that he or she will be a bit more objective when creating collateral pieces and other promotional items. Does that mean they will not advocate your product or service as strongly as you would? Not at all. But the focus will be on how your product or service can meet the reader’s needs rather than how great your product or service might be. Typically, that’s what makes the sale or gets coverage.

The bottom line is when you write a release or draft an article, you do have an opportunity to use it for a number of different media. The trick is making it work for that specific medium.

Filed Under: Blog

May 19, 2010 by admin

What to do with media coverage

A trade publication used a quote by you for one of its articles. Better yet, you’re one of the featured experts quoted in the article. Now what? You can:

A. Sit by the phone and wait for all the new clients to call
B. Share the good news by any means possible
C. All of the above

Okay, any time somebody gives you an “All of the Above” option, that’s usually the answer (a little hint for those of you with children about to take the SATs). Seriously, receiving favorable media coverage is good news that you really do not want to keep to yourself. While some new or current clients may call as a result of the initial coverage, you can maximize the bang for your PR buck by:

  • Linking to the article from some text (e.g. Hiroad quoted in Any Newspaper article) on your home page (if the publication is online)
  • Creating a link with similar language from your Web site’s newsroom (assuming that you have a newsroom on your Web site; do you?)
  • If you have a Twitter, LinkedIn, Facebook or any other kind of account, post the link to that sucker.
  • If you have the appropriate reprint permissions, create collateral materials out of the coverage for your sales team. Make sure you have plenty of copies for your waiting area, if you have one.
  • Shoot out a quick e-mail newsletter to your current client base, subtly noting coverage. Perhaps the coverage is a good opportunity to remind your current clients of the services you offer.

Another suggestion, if you really like the quote, is to create a pull-quote for your home page. You know, where the quote is enlarged and placed prominently on the page. Not only does this draw attention to the quote, but creates an attractive graphic element to the page.

In a perfect world, a great media hit would get your phone ringing off the hook. That can still happen. But with all the media out there to get your good news out, why not use ‘em?

Filed Under: Blog

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